Responsible for providing exceptional member service by acting as the primary point of contact for member inquiries, entries and requests. Support the Director of Member Experience with various membership efforts as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assist members on a daily basis with membership, benefits and registration inquiries and concerns.
Primary point of contact for member inquiries via phone or email.
Process all event registrations and payments, including refunds, transfers and cancellations.
Analyze non-member attendance at events and generate outbound calls encouraging membership in the Association.
Contact members with a pending membership expiration to encourage renewal of individual/institutional membership.
Process month end auditing reports to ensure accuracy of data.
Assist webinar participants with access information.
Generate reports on events and membership as needed.
Research returned emails and mail documents to ensure that the member database reflects the correct member information.
Responsible for monitoring integrity of TASBO database.
Ensure that all accounting records are appropriately scanned into the association’s electronic files upon completion of transactions.
Assist with accounting duties as needed.
Assist the Director of Member Experience as needed.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of Association membership practices and procedures.
Skill in operating standard computer and software applications including, but not limited to, electronic mail, word processing, spreadsheets, databases and presentations.
Skill in using the Association’s computerized Association
Management System (iMIS) and accounting system (Abila).
Skill in the use of the Association’s electronic e-Community resource (Higher Logic).
Skill in identifying and resolving problems efficiently.
Ability to organize and prioritize work responsibilities.
Ability to manage multiple projects and meet deadlines.
Keen attention to detail.
Strong interpersonal and oral communication skills required.
About Texas Association of School Business Officials
The Texas Association of School Business Officials (TASBO) is an independent, not-for-profit association that supports the professionals who help make Texas public schools thrive. For more than 75 years, TASBO has been the trusted resource for school finance and operations.