Customer Service and Support, Marketing, Membership
Description of Responsibilities:
Prepare, manage and operate the Membership department budgets. To include forecast projections and maintaining departmental statistics.
Develops and executes a written marketing plan for membership recruitment, retention, and benefits to continually improve the membership experience and services by developing target markets based on an understanding of market research data statewide.
Manages the database functions related to membership including prospective members, current members, member dues billing and member related reporting.
In concert with the administrative coordinator, serves as main staff liaison with iMIS (association management system database).
Responsible for reaching annual goals of generating new members, retention rates and new member benefits as directed by the Executive Director.
Organizes data-based member retention campaigns including coordination, production, and methodology for measuring success of programs.
Coordinates association representation at industry tradeshows and orders promotional items as needed.
Conducts surveys for statistical reports to determine how the association may make membership programs more valuable.
Generates new ideas and programs to increase membership retention and recruitment activities.
Assist in writing and producing the membership marketing materials and campaigns.
Serves as staff liaison to specified TSAE task forces, including the membership engagement task force and potentially others.
Coordinate and executes the Newbie Ambassador program at New Ideas Annual Conference, including selecting Ambassadors, pairing new members and creating the program outline for the Ambassador and Newbie Orientation
Source and execute member networking receptions throughout the state.
Manages the coordination of membership related mailings, including mailing of dues statements and mail house coordination.
Manages onboarding new members (processing applications, disseminating welcome and follow-up emails, facilitating orientations, etc.)
Remains fully knowledgeable of all TSAE’s programs, membership benefits, and dues structure to answer inquiries and to assist with general inquiries and promote membership to nonmembers.
Responsible for tracking TSAE monthly membership numbers including total members, new members, monthly transfers and original join date members.
In conjunction with the associate director, assists with the data for the printed annual TSAE Membership Directory.
Ensures membership engagement on Social Media and with the TSAE Online Member Community including regular social media posting and monitoring of online community.
Implements and executes special projects and programs as assigned by the Executive Director.
Provides phone support and routine customer service for general inquiries for members and stakeholders.
This description is intended to provide an overview of the responsibilities and duties of the position. It is not all inclusive. The incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.
Internal: Works closely with all staff to fulfill position responsibilities.
External: Maintains regular contact with the membership through email, mail, phone and TSAE meetings.
Education: Bachelor’s degree from an accredited college or university preferable in Hospitality, Marketing, or three (3) years association management experience.
Skill requirements: Effective oral and written communication skills; including public speaking; experience with computers and word processing software; ability to work effectively with members and staff; ability to maintain confidentiality and have a service-oriented attitude. Must be able to manage multiple projects simultaneously; use critical thinking and implement problem-solving skills to effectively develop and organize projects. Must have an understanding market research, statistics, and knowledge of the industry. Individual must be able to lift boxes up to forty (40) pounds.
Relevant Experience: Previous association marketing experience and/or customer service is essential.
Travel: At short notice, successful candidate will also be available for evening and weekend work and may travel up to twenty (20) percent of the time.
TSAE staff have been working remotely during COVID-19 but are returning to working in the TSAE office gradually over the next few months.
This position is eligible to participate in the TSAE telecommuting program after the first six months of employment.
All applications are confidential.
TSAE is an Equal Opportunity Employer. The policy of TSAE is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Additional Salary Information: Employee benefits include - Company-Paid Employee Health, Vision, Dental, and Life/ADD insurance; Employer-matching 401(k) retirement fund up to 5%;18 paid holidays each year; Up to 10 paid time-off (PTO) days each year.
Interested parties are asked to submit a cover letter and resume through this job portal.
About Texas Society of Association Executives
TSAE began in 1928 as Texas Trade Association Executives (TTAE). In 1956 TTAE changed its name to Texas Society of Association Executives. TSAE is comprised of more than 1,100 association professionals who represent Texas-based associations and societies and as well as corporations and firms that provide services to associations. We serve association professionals by creating strong connections – to peers, information, resources, inspiration and innovation – that advance them and their organizations. We bring together a welcoming community of high achieving individuals who bring out the best in each other at all levels of their career, because ultimately, we are better together. Learn more about us: https://www.tsae.org/about