SFFMA is seeking a Membership Coordinator to serve as a key liaison between the organization and its members. This role is critical in supporting our mission by ensuring a positive, engaging experience for all members. The Membership Coordinator will manage day-to-day membership operations, from onboarding new members and processing renewals to coordinating member communications and events. The ideal candidate is organized, customer-service oriented, and passionate about the Texas Fire Industry.

• Education: High school diploma or GED required. Bachelor’s degree in communications, marketing, business, nonprofit management or a related field preferred.
• Experience: 1-3 years of experience in membership coordination, customer service, administrative support, or related roles. Experience in a nonprofit or association setting is strongly preferred. Familiarity with membership programs or volunteer management is a plus.
• Communication Skills: Exceptional interpersonal and communication skills (written and verbal). Ability to communicate clearly, tactfully, and professionally with diverse members and stakeholders. Comfort with making calls and sending professional emails is required.
• Organizational Skills: Strong organizational ability with keen attention to detail. Proven capability to manage multiple tasks, deadlines, and projects simultaneously without sacrificing accuracy.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using CRM or membership database software (e.g., Salesforce, MemberClicks, Wild Apricot, or similar). Ability to quickly learn new software tools.
• Customer Service Orientation: A friendly, positive demeanor with a member-focused attitude. Patience and problem-solving skills to handle member issues or complaints effectively and courteously.
• Teamwork and Initiative: Ability to work both independently and collaboratively as part of a team. Self-motivated and able to take initiative in identifying and completing what needs to be done. Flexibility and a willingness to help on various projects in a small-team environment.
• Passion for Mission: Genuine interest in and commitment to the mission of the Texas Fire Industry and the value of membership in our community. Prior involvement in nonprofit or community service is a plus.