About the Job

AACRAO is seeking a highly motivated Director of Human Resources to manage the complete employee lifecycle and contribute to a positive, productive work environment. This is a key leadership role reporting to the Executive Director and the Associate Executive Director of Operations. Help us align our HR processes, policies, and programs with AACRAO's goals. This is a hybrid position based in Washington, D.C., requiring a minimum of 3 days per week in the office.

POSITION SUMMARY

The Director of Human Resources is a key member of the Operations Division, reporting to the Executive Director and the Associate Executive Director of Operations.  This role manages a broad range of HR functions and contributes to a positive and productive work environment. The Director is responsible for the entire employee lifecycle, from recruitment and onboarding to offboarding, managing employee relations, and ensuring all HR processes, policies, and programs align with association goals and compliance requirements. 

Key Responsibilities

• Onboarding & offboarding:

• Coordinate with Division Heads and support the hiring process, including creating job descriptions, posting openings, screening resumes, and scheduling interviews.

• Facilitate new hire onboarding, providing an organized and welcoming experience and ensuring a smooth transition into the organization.

• Manage the offboarding process, including conducting exit interviews, processing paperwork, and coordinating final details for departing employees.

• Payroll & benefits administration:

• Act as a liaison between employees and payroll/benefits providers, addressing inquiries and assisting with enrollment and changes.

• Assist with benefits administration, including health insurance, retirement plans, leave of absence management, and ensure employees understand their options.

• Provide support to payroll processing, including adjustments to employee files, leave calculations, and benefits adjustments.

• Training & development:

• Coordinate annual compliance training programs on various topics

• Track training participation and maintain records of employee learning and development activities.

• Performance management:

• Administer the annual performance review process, including goal setting, performance evaluations, and development planning.

• Provide guidance and support to managers and employees on performance management issues and development plans.

• Employee relations:

• Act as a first point of contact for employee concerns and inquiries, providing guidance and addressing issues in a fair and timely manner.

• Assist in resolving workplace conflicts, conducting investigations, and mediating discussions to promote a positive work environment.

• Counsel managers on disciplinary actions, documentation, and compliance with company policies and legal requirements.

• HR compliance & administration:

• Maintain accurate and confidential employee records.

• Ensure compliance with federal, state, and local employment laws and regulations, and company policies.

• Manage various HR administrative tasks and projects, including developing and updating HR policies and procedures, and generating necessary reports. 

• Incorporate new and updated policies and procedures into the Employee Handbook during its annual review cycle. 

• Manage the coordination and submission of the yearly Quatt salary survey.

• Manage the submission of the annual workers' compensation audit.  

• Assist with employee engagement initiatives.  

Qualifications

Required / Minimum:

• Bachelor's degree in HR or a related field.

• Experience as an HR Generalist with an understanding of HR functions and best practices.

• Knowledge of employment laws.

• Strong communication, organizational, and problem-solving skills.

Preferred / Desirable:

• Professional HR certification (e.g., PHR, SHRM-CP).

• Experience with ADP.

• Proficiency with general office applications (AACRAO uses Google and Microsoft products)

About American Association of Collegiate Registrars and Admissions Officers

AACRAO is a non-profit, voluntary, professional association working to make higher education more responsive to learners. With a membership of more than 18,000 higher education professionals at approximately 2,300 institutions in more than 40 countries, collectively representing over 16.5 million enrolled learners, the association provides advocacy, research, and policy-based guidance and training to higher education professionals to smooth the path for learners at every stage of their journey.

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