The Member Services Manager is the primary customer service contact for member inquiries, and supports membership retention and engagement goals by personalizing the membership experience with additional touch points. This person is also responsible for the implementation of projects related to furthering the member retention activities tied to TPA's strategic and operational goals. This position will build TPA’s retention activities.A detail oriented professional with experience in member acquisition, retention, administration and non-dues generation. Day to day administration of member records, reports, member access to resources and data integrity. Coordinate communication with members, non-members, key constituents, committees and leaders.