POSITION SUMMARY The Member & Customer Operations Director enhances the overall SDMS experience for both members and non-member customers by ensuring seamless access to SDMS benefits, products, and services. The role includes managing all aspects of membership operations, including recruitment, retention, and customer service, while continuously working to improve user satisfaction across multiple engagement points and supporting the organization’s strategic priorities. The Director also oversees the Association Management System (AMS) to ensure data accuracy, compliance, and effective system integration. NOTE: This is a work-from-home position with occasional in-office responsibilities in Addison, Texas. Candidates must reside in Dallas/