Position Overview: This is a full-time, non-exempt salaried position with a competitive benefits and rewards package. The role requires on-site work at the Austin office two scheduled days per week, with the flexibility to work remotely for the remaining three days. All necessary equipment will be provided. Office hours run from 7:30 a.m. to 6:30 p.m. Central Time, divided into two shifts, with this position assigned to the 10:00 a.m. to 6:30 p.m. shift. Occasional evening or weekend hours may be required. The Membership Services Specialist will collaborate across departments to provide outstanding member support. Success in this role requires strong customer service skills, professionalism, and a commitment to the organization’s mission, vision, and stra