Reporting Structure: The Member Relations Specialist reports to the Senior Manager, Member Relations. Qualifications The Member Relations Specialist provides exceptional customer service support for the Academy. They are responsible for responding to and directing incoming inquiries, processing payments, promoting AAO-HNS products and programs, and assisting with a variety of special marketing and member engagement projects. College Degree preferred and/or 2 years previous experience working with customers/members, or other environment with direct interaction with customers/members. Strong customer service skills, which include good oral and written communication. Ability to organize, prioritize and coordinate tasks in a time