Community Association Managers International Certification Board
Community Association Managers International Certification Board (CAMICB) administers the Certified Manager of Community Associations (CMCA®)—The Essential Credential™. We are proud to offer professional credentialing and career advancement for more than ?20,000 community association managers worldwide. CAMICB, formerly NBC-CAM, was established by Community Associations Institute (CAI) in 1995 as an independent nonprofit that develops and administers the CMCA certification program. CMCA-credentialed managers have the skills to safeguard the assets of homeowners' associations, giving homeowners peace of mind and protecting home values. For more information, go to www.camicb.org.
The Examination Coordinator is responsible for conducting the day-to-day operations of the CMCA exam program. The Coordinator will work collaboratively with staff, consultants, and volunteers to support the growth and maintenance of the program. Daily tasks involve data processing, document maintenance and retention, and customer service support, as well as various special projects. The Examination Coordinator will need to work quickly and efficiently on multiple projects, be result oriented, and have strong time management skills.
Coordinate the CMCA exam application process; review and approve exam applications; ensure that exam application fees are applied in a timely manner.
Import exam results; facilitate new certificant onboarding; facilitate regular transfers of candidate data.
Organize international administrations of the paper and pencil exam; work with local partners to secure testing venues, ship exam materials, and finalize exam rosters.
Serve as a resource for customer service inquiries regarding the CMCA program; serve as the primary contact for all international candidates via email; field inquiries from new and prospective candidates.
Send regular email communications to CMCA prospects, candidates and certificants to encourage engagement with the program.
Assist with special projects as needed.
A combination of education and applicable administrative and customer service experience also considered.
Background in administrative and customer service responsibilities preferred.
Excellent written and verbal communication skills and the ability to communicate in a variety of styles, from creative to technical.
Basic computer skills and familiarity with Microsoft Office Suite and standard office equipment.
Strong critical thinking skills and an ability to work with minimal supervision with outstanding attention to detail.
Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
Ability to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines.
Willingness to work collaboratively with colleagues at all levels across the organization.
Experience with professional marketing and social media campaigns.
Experience with customer relationship management software.
About Community Associations Institute (CAI)
CAI is an international membership organization dedicated to building better communities. With over 41,000 members, CAI has 63 chapters worldwide, including Canada, the Middle East and South Africa, and relationships with housing leaders in a number of other countries, including Australia and the United Kingdom. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals who support them. CAI members include association board members and other homeowner leaders, community managers, association management firms and other professionals who provide products and services to associations.
We believe homeowner and condominium associations should strive to exceed the expectations of their residents. We work toward this goal by identifying and meeting the evolving needs of the professionals and volunteers who serve associations, by being a trusted forum for the collaborative exchange of knowledge and information, and by helping our members learn, achieve and excel. Our mission is to inspire professionalism, effective leadership and responsible citizenship—ideals reflected in associations that are preferred places to call home.