Under the direction of and in consultation with the Director of Board Services, the Professional Standards Coordinator is responsible for providing administrative support to the Professional Standards Committee and Grievance Tribunals by the dissemination of ethics and arbitration materials and information, the volunteer members, and to the public in order to uphold and enforce the National Association of REALTORS®’ Code of Ethics. The Professional Standards Coordinator will process all complaints from inception to dismissal or until the full hearing and appeal process has been completed.
This is a full-time position in Austin, Texas.
Job Duties and Responsibilities
Serve as contact on matters related to the professional standards process as required by the National Association of REALTORS®’s (NAR) Core Standards and the Agreement for Professional Standards and Arbitration Services (agreement to provide services to the local associations in Texas).
Process all requests for ombudsman, arbitration, mediation, ethics citation and/or ethics complaints in a timely manner.
Gather grievance tribunals and prepare cases for grievance tribunal review on a timely basis.
Gather hearing panels and provide administrative support and guidance to hearing panels with assistance from Texas REALTORS® legal department.
Process all requests for appeal or procedural review.
Maintain constant communication with parties, hearing officers, and panel members.
Consistently maintain organized files for active and archived cases and upload files to a case management system.
Gather and maintain professional standards statistics for internal and external dissemination.
Schedule and promote committee trainings and update materials for trainings as needed.
Skills and Qualifications
Paralegal or associate’s degree.
Experience in a non-profit environment is preferred.
Excellent verbal and written communications skills, particularly the ability to read, analyze, write, edit reports according to prescribed style/format and correspond with members of the public, volunteer members, and staff members.
Ability to effectively present information and respond to questions from members of the public, volunteer members, and staff members.
Ability to meet deadlines, as well as the ability to collect data, establish facts and draw valid conclusions, reason and solve problems.
Ability to develop and use spreadsheets and standard business software systems.
Ability to view/enter data for long periods of time.
Excellent ability to multitask and problem-solve.
Excellent listening skills.
Detail-oriented and extremely organized.
Consistently maintain a positive, energetic, and professional image.
Together, the 135,000 members of Texas REALTORS® work to ensure a great environment for Texans to purchase, sell, and own real estate without unnecessary burdens and costs. See more at www.TexasRealEstate.com.Texas REALTORS® has been recognized as a Top Workplace in Austin for 2019 & 2020.