Administrative, Clerical, Support, Education and Training
Organizational Overview - This position is working for The Society for Healthcare Epidemiology of America (SHEA) www.shea-online.org
SHEA has a highly competitive benefits package, generous paid vacation and sick leave, flexible scheduling and telecommuting program, is located two blocks from the metro, and has a free gym onsite for all employees. Our mission is to promote the prevention of healthcare-associated infections and antibiotic resistance and to advance the fields of healthcare epidemiology and antibiotic stewardship.
Under the supervision of the Director, of Meetings and Education, this position supports the development, design, and implementation of online learning programs within SHEA’s Learning Management System (LMS). The ideal candidate will be responsible for organizing all online learning activities and for the administration and functionality of the LMS, associated activities, CME compliance support and other Education and Meeting Department programs.
FLSA Classification – Non-Exempt
Maintenance of Learning Management System
Monitor and improve upon functionality and administration of the LMS, SHEA’s Online Education Center, also known as LearningCE.
Provide support to all users (learners, authors/faculty, and reviewers) including troubleshooting issues from a customer service perspective, responding to inquiries, providing additional information on course offerings, how to register and utilize the features within LearningCE.
Review and refine processes, guidelines and standard operating procedures (SOPs) for the execution and evaluation of activities within LearningCE.
Establish and manage implementation timelines and resources to ensure successful completion of projects with multiple stakeholders.
Maintain content within LearningCE, including uploading and organizing new and old content and work with the vendor to resolve any technical issues within.
Facilitate and maintain integration between the LearningCE and other software programs.
Assist the Director, Education and Meetings in the development of SHEA’s eLearning strategy to achieve goals and support the society’s strategic plan.
Collaborate with product sub-committees, department members and subject matter experts to successfully create online interactive learning activities, including layout of content, implementation, post-tests and evaluation.
Develop and implement project timelines and oversee deadlines for staff and committees.
Assist with the managements of vendors utilized for enhanced and complex e-learning courses including software simulations, quizzes and interactivity.
Assist with establishing learning objectives, learning outcomes and use assessment tools to effectively evaluate activities.
Provide recommendations regarding optimizing existing educational activities.
Utilize a variety of software, development platforms and multimedia tools to create eLearning, mobile and virtual instructor-led courses.
Partner with the Marketing Department to formulate marketing strategies to enhance delivery and engagement with members to grow LearningCE participation.
Perform regular editing of specified web pages to promote program messaging.
Support the meeting’s virtual programs by developing evaluation and credit claiming modules within the LMS to interface with any additional virtual meeting software programs utilized.
Maintain and update all necessary documentation for ACCME accreditation/reaccreditation.
Implement evaluation, survey and other methods to identify ongoing practice gaps and performance improvement of SHEA’s CME offerings.
Support for SHEA’s LearningCE Sub-Committees that oversee the development of educational programs including conference call set-up and material preparation.
Ensure all members/customers are responded to promptly and all issues/complaints are resolved in a timely manner.
Other duties as assigned
Minimum Qualifications & Experience
Minimum 2 to 3 years’ experience in educational program development and/or online learning management.
Experience with technology-assisted learning software applications desirable, including, but not limited to Learning Management Systems, online survey tools, or learning development tools.
Detail and deadline-oriented with the ability to adapt and adjust to changing circumstances and priorities.
Webinar, podcast, and SCORM experience preferred.
Minimum degree requirement: Bachelor’s degree preferred, ideally in Education, Graphic Design, or related field, equivalent experience may be considered.
Strong computer skills, intermediate MS Office skills, and a functional knowledge of Microsoft Office Suite and Adobe Acrobat.
Ability to interact successfully with a wide range of technical skillsets and manage end-user relationships.
Self-motivated, with excellent problem-solving and critical thinking skills.
Intellectual curiosity and a strong willingness to learn new skills.
Knowledge of eLearning authoring tools and experience with storyboarding and/or video editing a plus.
Ability to multi-task and balance multiple ongoing project with specified timelines while meeting deadlines.
Excellent writing, oral communication and customer service skills.
Ability to collaborate, cooperate and be flexible in a team environment.
Ability to work calmly and effectively in demanding situations.
About Infectious Diseases Society of America
The Infectious Diseases Society of America (IDSA) represents physicians, scientists and other health care professionals who specialize in infectious diseases. IDSA’s purpose is to improve the health of individuals, communities, and society by promoting excellence in patient care, education, research, public health, and prevention relating to infectious diseases.
SHEA's mission is to promote the prevention of healthcare-associated infections and antibiotic resistance and to advance the fields of healthcare epidemiology and antibiotic stewardship.
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