Do you want apply your skill with member services on behalf of a highly respected medical specialty Society? Are you looking for variety and the opportunity contribute to membership recruitment and retention strategy? Would you like to work with a smart, collaborative, committed team in a fully virtual environment?
If the answer is yes to the above, this position might be right for you!
The American Society of Colon and Rectal Surgeons (ASCRS) is searching for an experienced Member Services Manager with 4+ years of recruitment, retention, reporting and member service experience preferably in health care society membership or association membership. An eye for accuracy, detail and new opportunities is essential. We’re looking for a membership professional who can effectively manage time, prioritize work, and multi-task across competing assignments. You will work closely with colleagues in every ASCRS department. Our Member Services Manager shifts smoothly between direct problem solving with members, to database management, to creating the reports necessary to understand our progress toward goals. You are extremely organized, a self starter with a strong sense of ownership and accountability, and you have the ability to identify problems and quickly develop solutions that focus on results
Who is ASCRS?
The American Society of Colon and Rectal Surgeons (ASCRS) and its affiliate, the Research Foundation of the American Society of Colon and Rectal Surgeons, is a vibrant, collegial and highly respected community of health care professionals who have been dedicated to advancing the understanding, prevention and treatment of disorders of the colon, rectum and anus for nearly 125 years. ASCRS represents approximately 4,000 physicians and other health care providers interested in the specialty of colon, rectal and anal surgery. We provide members the opportunity to network and attend educational sessions to hone their skills and expand their contacts. For more information about our organization please visit us at www.fascrs.org
What is the Opportunity?
Reporting to the Associate Executive Director, the Member Services Manager is responsible for recruitment and retention strategies in line with ASCRS strategic goals. This position is responsible for the programs, practices, and processes that generate approximately 15% of the Society’s income from membership dues. The Member Services Manager plays an important strategic role in promoting ASCRS member benefits. You will focus on creating value by delivering exemplary member service, meticulous database management and reporting, strategy and thought leadership, and heightening awareness of the member perspective by every ASCRS staff member. ASCRS members, along with prospective members and colleagues in the colon and rectal surgery community are the heart of what we do. You are their chief advocate, and from that perspective you will look at member benefits, access and opportunities and offer recommendations to continuously improve the member experience.
Key responsibilities include:
Significant interaction with member leadership, serving as the staff liaison to the Credentials and Membership Committees, as well as the International Committee. Provide support including scheduling, agendas, minutes and project management, enabling committees to execute their missions and objectives. Review and prepare membership applications for committee consideration and recommend process improvements to committee chairs.
Significant interaction with ASCRS departments including but not limited to:
Marketing/communications, by providing website content specific to membership recruitment, retention and related activities.
Meetings and events, by ensuring data and processes that rely on member status such as discounted meeting registration are accurate and reliable. Manage the membership booth onsite at the Annual Meeting.
Association governance, by producing reports that support the annual Executive Council nomination and election process, nominations for Honorary Membership, and the committee appointment process.
Participate in budget creation, monitoring revenue/expense for assigned activities including billing, payment processing and reporting and analysis.
Manage relationships with key vendors
Perform other duties as necessary.
Manage dues generation and renewal procedures for all members. Manage the timely invoicing of all members (digital and print, when applicable).
Team with member leaders to identify and implement strategies to re-engage with previous ASCRS members and promote ASCRS to colorectal surgery residents and early career surgeons.
Identify, recommend and develop new programs and benefits to meet the evolving needs of members
Respond in a timely manner to all customer service inquiries. Provide timely membership support via email and phone calls with password resets, professional category and institution changes and other specific and general association inquiries.
Database Management & Reporting
Develop standard and customized database reports.
Maintain membership records and continuously update the membership database to ensure data quality.
Produce and evaluate monthly membership reports and analyze trends in data.
Produce the annual (print) member directory.
What qualifications are needed?
BA/BS degree or equivalent experience and at least 4 years of recruitment, retention, reporting and member service experience preferably in health care society membership or association membership.
Experience working remotely, within a small team environment wearing multiple hats. You are flexible and understand the need to be nimble in a small organization.
Strong collaboration skills across all levels. You possess leadership qualities including empathy and accountability, to form strong relationships with internal and external stakeholders.
Ability to address/resolve member issues quickly, using a clear, thoughtful manner and “member first” service perspective.
Highly proficient in the use of Microsoft Office products. Intermediate to advanced experience with iMIS or other AMS, including reporting. A digital citizen with advanced knowledge of Microsoft Office products particularly Excel, survey platforms, web editing. Experience with membership application and review process in other medical organizations is helpful
Creative and innovative with the ability to work efficiently and meet deadlines. You have a proactive and positive approach to process improvement and learn on the fly.
Experience traveling, living or working outside the U.S. helpful. Bi-or multilingual a bonus.
Ability to travel up to 15 days a year to ASCRS meetings.
What's in it for you?
Virtual office/work at home with one-day-a-week co-work space for staff meetings and collaborative work for staff located in the Chicago area.
Short and long term disability insurance.
Life and AD&D insurance.
401(K) plan with employer match.
Generous PTO, holiday and comp time.
The American Society of Colon and Rectal Surgeons (ASCRS), and the Foundation of the American Society of Colon and Rectal Surgeons is an Equal Opportunity Employer
Internal Number: 003
About American Society of Colon and Rectal Surgeons
The American Society of Colon and Rectal Surgeons (ASCRS) and its affiliate, the Research Foundation of the American Society of Colon and Rectal Surgeons, is a vibrant, collegial and highly respected community of health care professionals who have been dedicated to advancing the understanding, prevention and treatment of disorders of the colon, rectum and anus for nearly 125 years. ASCRS represents approximately 4,000 physicians and other health care providers interested in the specialty of colon, rectal and anal surgery. Visit us at www.fascrs.org. Please note that ASCRS is moving from its current association management company to independent status as a direct employer, with a target date of April 1. Candidates should not contact the management company.