The membership team member functions as the liaison between ASCP and its members, customers, and prospective members. This includes answering customer service queries, devising regular membership communications, maintaining membership records, and overseeing membership recruitment and retention programs and promotional programs.
Essential duties and responsibilities include the following. Other duties may be assigned.
Membership Marketing, Acquisition, and Retention
Helps plan, develop, and execute membership acquisition, win-back, retention, and renewal campaigns.
Helps prepare budgets for membership marketing campaigns.
Oversees and updates automated renewal and welcome campaigns to ensure accuracy and timeliness.
Helps create, budget, and plan membership promotions and campaigns.
Member Services, Benefits, & Programs
Manages dues generation and collection procedures for all members.
Maintains, develops, and administers membership service and incentive programs, including member benefit and discount programs.
Develops and promotes the Society's affiliated organizations.
Facilitates joint memberships with other associations and groups.
Manages the timely invoicing of all members (digital and print, when applicable).
Responds in a timely manner to all customer service inquiries.
Main point of contact for ASCP’s Career Center.
Database Management & Reporting
Resource and organization “expert” in development of standard and customized database reports
Responsible for membership record maintenance and database updates.
Creates and maintains required assets in Your Membership (YM) membership software to enhance development of the association database.
Runs membership queries and reports.
Helps pull and evaluate monthly membership reports and analyze trends in data.
Education/Experience: BA/BS Degree. Experience with membership software or with email marketing automation is desired.
Communication Skills: Excellent oral and written skills necessary. Ability to communicate with individuals at many different levels. Strong customer service skills. Strong interpersonal, organizational, time management and telephone skills.
To apply for this position, please send your resume and cover letter to email@example.com.
ASCP is a non-profit, membership association devoted to optimal medication management and improved health outcomes for all older adults. Founded in 1969, ASCP is an international organization based in Alexandria, Virginia.
ASCP represents pharmacy professionals and students serving the unique medication needs of older adults. ASCP's members range in the services they provide and serve older adults in a variety of settings.