Do you enjoy talking to people? Answering their questions... resolving their issues? Do you have strong customer service skills? Then you need to be in membership and Conference Incorporated (CI) is looking for someone like you!
CI, a 33+ year old association management firm located in Reston, VA, is looking for membership manager for two clients. Our offices are almost directly across the street from the Reston Town Center - easily accessible and free parking!
This position will be responsible for the overall recruitment and retention of members for two organizations - one of which is barely a year old, so you would be on the ground floor of helping to shape this organization!
The ideal candidate has strong customer service skills, understands the value of membership, and is comfortable working with volunteers.
Responsibilities include but are not limited to
Develop and implement campaigns and initiatives to increase membership.
Actively seek out new members. Research and identify member prospects, establish rapport, and demonstrate exceptional stewardship values and skills.
Identify opportunities to attract members and increase visibility; develop and execute recruitment programs with support from the Membership Communications Manager (staff) and Membership Committee (volunteers).
Identify “at risk” members and determine appropriate initiatives to retain members.
Work closely with internal and association management staff to ensure the overall membership experience is of the highest quality and value.
Other duties as necessary to contribute to the overall success of the client.
3+ years' experience with an association or membership organization
Good writing skills
Strong proof-reading skills
Must be proficient with Word and Excel; PowerPoint skills are a plus
Limited travel a possibility
Basic familiarity in use of software systems: GrowthZone, Go to Meeting, Wordpress, Cvent, and experience with shared file systems is also a plus (Dropbox, Sharefile, etc.)
Overall, must have excellent oral and written communication skills; attention to detail and strong organizational skills; comfortable working independently and in a team environment; ability to provide excellent customer service; professional manner.
Telecommuting is allowed.
About Conference Incorporated
Conference Incorporated provides convention, trade show, special event management and association management services to clients around the country. Located in Reston, VA, CI, a 33+ year old firm, is looking to fill a key position.