Associate Membership

(C) Management, Inc., an accredited healthcare association management company, with the Association of Community Cancer Centers as its largest client, is seeking a talented Associate Membership, to join the Membership team.

The Associate Membership will work with Senior Associate Membership and Senior Membership Director to oversee data in the membership database and customer relationship platform to ensure data integrity and track member and customer engagement for ACCC.  Ensure all membership, customer relations, and database operations assist ACCC to successfully achieve their mission and purpose.  Work with membership team to develop and implement membership initiatives and strategies, including recruitment, retention and engagement. Serve as customer service liaison to client membership. Onboard new members. Conduct data analysis and research to help promote client membership growth.

Duties and Responsibilities:

• Work with Senior Membership Director to manage the information in the membership database/customer relationship platform (Netforum Pro) to ensure data integrity for ACCC client.
• Take a lead role in the data clean-up to prepare for a transition to the Fonteva AMS.
• Manage the data tagging process for all activities and interest codes across all departments.
• Routinely run membership reports to check data integrity in Netforum imported from all platforms, including Cvent and Informz.
• Participate in member engagement activities as they relate to membership recruitment and retention.
• Process accurate and timely data for membership, data tagging, record updates, dues/invoicing and conference registrations.
• Query database system to generate and publish membership statistics and reports.
• Educate members and prospects on the value of association membership through articulation of the benefits and opportunities available to members.
• Collaborate with other association staff to ensure targeted and substantive delivery of member services, programs, and recognition to increase member engagement.
• Establish and maintain contact with the Delegate Representative (primary contact) at cancer program member institutions.
• Respond to member inquiries and provide administrative support by answering routine inquiries, mailing new member packets, managing the ordering and fulfillment of member plaques, preparing standard correspondence, copying and collating materials; fulfilling requests (i.e., membership information, general); maintaining or archiving files (i.e., membership, meetings, data files).
• Actively participate in assigned CORE group (internal project team).
• Perform special assignments and other duties as directed by the Sr. Associate and Sr. Director.