Create renewal timeline and associated promotional emails
Create and distribute dues renewal orders in netFORUM Pro
Maintain accuracy of member databases, including additions, deletions, and updates
Complete membership reports on a weekly and monthly basis
Administrative and Operations Support
Serve as primary contact for general phone calls and emails
Write, upload, and send marketing email messages
Process all check requests for accounts payable for approval by Managing Director
Process, record, and manage all check and wire deposits
Maintain and improve website, including edits and additions
Manage the organizational social media (Twitter, Facebook, LinkedIn) including writing content and securing content from volunteers
Manage the Higher Logic member platform and grow member usage
Provide administrative support to Managing Director, including calendar management, scheduling of conference calls, committee management and other projects
Handle all incoming and outgoing mail
Knowledge, Skills and Abilities:
Detail oriented and function with a high degree of success
Extremely organized, and diligent, with ability to manage competing deadlines
High proficiency in Microsoft suite, especially Excel, Outlook, and Word
Cultural awareness and experience in foreign countries preferred
Excellent written and oral communication skills
Entrepreneurial outlook and desire to identify and implement solutions
Understanding of user-experience and design with ability to create final products for promotion
Demonstrated ability to succeed in fast-paced work environment
Demonstrated ability to provide excellent customer service even in difficult situations
Operates with a high degree of maturity and integrity
Experience with Drupal content management system, HTML formatting, Higher Logic, and/or netFORUM Pro, are considered a plus
Experience or interest in membership associations, events, volunteer management, and/or global interactions a plus
Must have at least 3-5 years of professional work experience
Experience at an association or in a legal setting helpful
May include some domestic and/or international travel and weekend commitments
Complete MCI USA timesheets
Serve on appropriate MCI USA Matrix Teams; and function as a MCI USA Team Member in accordance with MCI’s corporate vision and guiding principles.
Other duties as assigned
For consideration, send your cover letter, resume and salary expectations (absolutely required). MCI USA is an Equal Opportunity Employer.
About MCI USA
MCI USA’s Association Management & Consulting business unit (formerly Coulter) is one of fewer than 10 companies worldwide that earned dual Charter Accreditation from the Association Management Company Institute (AMCi), and the American Society of Association Executives.
For more than 25 years we have accepted the challenge of transforming its high-profile national and international nonprofit clients from good to great.
From increasing membership, conference attendees and sponsorship revenues to driving digital innovation or simply finding answers to an operational challenge, our experts can help you meet key long- and short-term objectives.
We tailor our solutions to your specific challenges and opportunities, researching new market opportunities and designing business and product strategies to help you gain entry into new markets and grow sustainably.
Partnering with offices in 60+ cities around the globe, our association teams are constantly identifying, developing and sharing solutions to help you tackle the global trends affecting associations.
Our research helps you to stay ahead of the game, ensuring that your value proposition is unique, meets the concrete needs of current and potential members and advances your association's mission.