Air Force Association seeks an IT Director to assist with the planning, organizing, and execution of all IT SalesForce functions for the association.
Essential Duties and Responsibilities
Work directly with business to develop strategies for the best use of IT Systems, such as Workato, Salesforce, MemberNation, Pardot, Einstein, and other add-ons to further the AFA sales, revenue and member retention goals.
Work with business to align all data sets to ensure the company reporting and strategic analytics is perfectly align to the business system data.
Takes significant role in the review of projects and deliver on time and budget
Align all sales, membership, donation, and business processes are working effectively.
Ensures integrity of data by creating, maintaining and enforcing standards/procedures for Salesforce users.
Work with Finance to ensure data integrity and audit controls are in place to produce perfect alignment of the financial data.
Salesforce specific responsibilities:
Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
Build and manage dashboards, views, reports in Salesforce standard and custom objects
Develop workflows to automate manual processes
Rollout new and manage existing Salesforce apps
Understands all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of each business system
Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with AFA members records
Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality
Researches and interacts with vendors for appropriate IT needs
Outlines training programs for IT end users to ensure productive use of existing and new systems
Work on projects as directed by CIO
Participate with leadership in understanding, conceptualizing, developing and communicating AFA members and field officers
Knowledge, Skills & Abilities
Proven ability to manage projects effectively in a fast-paced environment
Business acumen, problem solving, strategic thinking, and technical capability
Familiarity with information systems, infrastructure management and cloud
Demonstrated ability to transform and integrate systems and infrastructure using the latest tools and technologies
Cost management, budget analysis and control are critical factors
Ability to communicate and present to all levels of the association
Bachelor’s degree from a regionally accredited university in a related field
A minimum of 5 years related experience required – at a senior administrator level particularly in a Non-Profit environment
In depth Salesforce experience
Experience leading business systems implementation and managing business operations using KPIs driven process improvement
Experience with association databases such as iMIS, Personify, MemberNation and cloud systems strongly preferred
Microsoft Office and SQL, Windows, etc. required
PMP certification a plus
Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more! Please send cover letter with salary requirements and resume to email@example.com.
About Air Force Association
The Air Force Association (AFA) non-profit, independent, professional military and aerospace education association promoting public understanding of aerospace power and the pivotal role it plays in the security of the nation. AFA publishes Air Force Magazine, conducts national symposia and disseminates information through outreach programs. It sponsors professional development seminars and recognizes excellence in the education and aerospace fields through national awards programs. AFA presents scholarships and grants to Air Force active duty, Air National Guard and Air Force Reserve members and their dependents; and awards educator grants to promote science and math education at the elementary and secondary school level. Additionally, AFA publishes a wide range of materials on www.afa.org.