The volunteer relations manager provides primary support to at least three volunteer groups or communities to ensure implementation of the designated group(s) program of work for the year. The manager also works closely with the senior director of volunteer relations, the manager, online communities, other volunteer relations managers, senior staff and various departments throughout the organization as needed.
· Primary responsibility is to coordinate all activities of the three assigned volunteer groups. Overall responsibilities include coordinating/developing:
Community specific education programs for the annual meeting, various conferences, and other programs throughout the year.
Content for each volunteer group’s assigned community.
In-person meetings, minutes, and conference calls.
Proactively identifying opportunities for members to engage in volunteer group activities.
Facilitating and managing Collaborate sites specific to assigned volunteer groups.
Educating internal staff about the role of volunteer groups, new program initiatives, etc.
· Working closely with senior staff liaisons and other ASAE departments to ensure implementation of ASAE initiatives. · Being “first responder” to member telephone and email inquiries regarding group-specific content and providing appropriate responses, along with a high level of customer service. · Participating in internal cross-functional teams as appropriate to implement strategies and identify opportunities for collaboration with other volunteer groups.
Other duties as required by business needs.
· Demonstrated commitment to excellent customer service and willingness and ability to work in team environment.
· Bachelor’s degree and 3-5 years’ professional experience required, preferably in an association management environment. Experience with or as a volunteer required.
· Outstanding communication skills, including oral and written communication, particularly via telephone and email.
· Ability to work with volunteer leaders and members, and to prepare agendas and minutes.
· Strong organizational and project management skills, including demonstrated ability to juggle multiple priorities and tasks, and ability to administer approved budgets.
· Excellent grasp of technology – including Microsoft Office software (Outlook, Word, Excel, PowerPoint); and the ability to learn new software (such as Connected Community and Aptify), as well as familiarity with various social networking tools.
About American Society of Association Executives
Our organizational members are trade associations and individual membership societies that represent almost every sector of the economy and countless professions. Our 42,000 individual members—association professionals and industry partners—lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. Together, they represent 7,300 organizations and create a vibrant community that makes the world smarter, safer, and better every day.
With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community.
ASAE Business Services, Inc. (ABSI), ASAE’s wholly-owned subsidiary, provides business solutions to the association community that help associations grow and prosper, save time and money, and simplify the business of running an association.