Under the direction of the Director, Association Resources, the Manager will be responsible for providing exceptional service, support and project management as it relates to NAA’s affiliate network. The Manager is a creative and strategic thinker who contributes to NAA’s Association Resources group by building relationships with affiliate staff and volunteer leadership to understand their unique needs and to connect them to resources and services that would help strengthen the local affiliate, members, and relationships with NAA/ NAAEI. The Manager will also play an integral role in the development of programs to serve the AE and affiliate staff stakeholder group. S/he will also ensure events and activities are within NAA guidelines and fulfill all sponsor expectations.
Builds and maintains strong business relationships among the affiliate network and NAA, consistent with the strategic plan and management objectives; provides effective and continuous communications; offer best practice guidelines and support resources.
Coordinates with NAA departments to respond to affiliate requests for information and support or to address complaints or concerns regarding NAA services, programs, or policies.
Manages online affiliate event calendar, affiliate staff travel program, affiliate web services, and trade show material fulfillment.
Assists with the creation and implementation of new programs and projects as identified by department leadership.
Assists in the development of volunteer leadership training programs.
Manages all records and databases pertaining to affiliate compliance process and membership reporting.
Communicate proactively with affiliate leaders regarding reporting requirements and timelines. Collect and review affiliate reporting to ensure compliance and identify membership growth trends.
Work closely with NAA communications team to identify affiliate marketing needs to support NAA goals.
Evaluate membership statistics to identify trends in recruitment and retention.
Supports the Association Resources Department on programs including but not limited to AE Brainstorming, New AE Orientation, and education programming.
Identifies training and development opportunities for affiliate staff and leaders; coordinates education efforts with the Resource Directors to strengthen affiliate management competencies and services to members.
Develop and distribute monthly AE Update and other e-newsletters.
Manage the AEX website including the curation of new content.
Serve as back-up support for Affiliate & Member Engagement related committees and task forces.
All other duties as deemed appropriate by supervisor
Supervisory Responsibilities: None
Required Education and Experience:
Bachelor’s degree in a relevant field
2+ years of experience in association management or corporate membership environment
Strong client facing and communication skills
Advanced trouble shooting and multi-tasking skills.
Framework of knowledge for association management or CRM software
Strong oral and written communication skill
Solid organizational skills with ability to balance team and individual responsibilities
Must be able to travel occasionally to attend events and other off-site functions
Excellent project management, verbal, editing/writing skills are required. The successful candidate will have excellent “people skills”, be detail- and service-oriented and have exceptional technology skills.
Proven ability to motivate, influence and gain commitment at all levels of the organization
Experience in membership-driven trade or professional association, or national non-profit organization
While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
Work is regularly performed in a professional office environment and routinely uses standard office equipment.
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please send resumes, cover letter and salary history to Resumes@naahq.org. No phone calls, please. EOE M/F/H/V
About National Apartment Association
The National Apartment Association is the leading voice for the apartment housing industry. As a trusted partner, a valued connector and a powerful advocate, we are committed to serving our 160 affiliates, over 73,000 members and the 9 million apartment units they operate globally.We lead the way home.