Manages relationship with Chair of the CASE Asia-Pacific Board
General Manager (1 direct report: Administrative Officer)
Head, Marketing and Communications (2 direct reports: Manager, Marketing and Communications and Senior Manager, Membership Services)
Head, Advancement Programs (1 direct report: Manager, Advancement Programs)
Special Projects Manager
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, advancement services, digital, communications, fundraising, government relations, marketing and web. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an extensive network global volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders, particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
The Executive Director, Asia-Pacific will work within the region to:
Advance CASE’s mission and strategic priorities.
Further CASE’s strategic goals of member engagement, talent management, thought leadership, and global impact.
Design and direct broad strategies that deepen member affinity, enhance services, increase revenues, maximize impact, and build awareness.
Identify opportunities to grow membership and build relationships with member communities.
Build strong relationships with and steward senior volunteers.
Engage with colleague organizations and other relevant entities to build mutually rewarding partnerships.
Serve as an ambassador for the organization to members and external constituents.
This position offers an exciting opportunity to lead a sophisticated and growing CASE region as well as to help lead and nurture a dynamic team of staff professionals and volunteers.
Develop the strategic direction for CASE Asia-Pacific ensuring that it aligns with CASE’s global goals as well as reflects regional culture and nuances.
Provide leadership to and vision for regional member and volunteer engagement activities. Work collaboratively with CASE leadership and colleagues to develop strategies and identify opportunities that promote increased affiliation and a greater sense of community. Ensure activities are integrated and aligned with global strategies and priorities.
Work with colleagues across the organization to meet regional membership recruitment and retention goals and to ensure that strategies are coordinated and aligned with broader organizational goals.
Identify new and emerging markets within the region that may benefit from CASE membership.
Identify potential program, product and service opportunities that can be tailored to meet current and future member needs within the region. Work with colleagues and volunteers to evaluate viability, develop business/program plans, and ensure that services are effectively delivered and appropriately aligned with broader CASE initiatives.
Develop alliances and partnerships with colleague organizations and advancement-related communities of practice within the region to establish mutually beneficial relationships, create content and develop new services.
Lead regional member outreach initiatives to raise awareness of CASE. Work to identify key institutional leaders and senior professionals within the region; develop strategies to engage and involve them more deeply in the organization.
Identify and steward volunteer leaders within the region and strive to engage them more fully in CASE activities. Work with colleagues across the CASE divisions to identify potential new volunteer leaders and to increase the quality and number of volunteer opportunities available.
Advise the CASE President & CEO and other Executive Leadership Team members on issues, trends and challenges currently facing members within Asia-Pacific and how CASE might help address them.
Serve as a key member of the Volunteer and Member Engagement team; connect regularly with other regional Executive Directors to identify opportunities, increase organizational effectiveness, share strategies and best practices, establish consistent processes, and ensure effective use of CASE resources.
Serve as an active member of the Senior Leadership Team, a body of all of the executive and senior leaders of CASE with oversight of strategic implementation.
Lead special projects and initiatives that serve members within the region.
Work with divisional Vice Presidents to support their regional strategies, operations, and activities.
Seek funding support for programs/initiatives within the region in collaboration with CASE Development colleagues.
Coordinate and harmonize Singapore office operations and communications with CASE headquarters in Washington, DC and other CASE offices across the world.
Lead and motivate the Asia-Pacific team to deliver strategic goals and performance targets and ensure that core business processes (e.g. member services, conference planning, volunteer communications, financial operations) are working effectively; drive operational progress against performance targets; ensure team operates effectively within the matrix staff structure.
Manage human and financial resources of the CASE Asia-Pacific office including resolving shared resource issues; ensure all critical management positions are adequately staffed, suitably trained, and appropriately developed.
Manage financial information and compliance activities and ensure effective management processes (e.g. decision making and budget management) are in place at all levels.
Manage cross-divisional staff and groups as part of CASE’s emerging staff matrix structure.
Help create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution to the organization and encourages mutual respect.
Ensure that information is communicated up, down and across the organization so staff are able to fulfill their responsibilities and make sound decisions.
Ensure that plans and programs are in place that advance CASE’s goals for inclusiveness. Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organization.
Provide staff support to the CASE Asia-Pacific Board of Trustees. Liaise with the Board Chair to develop annual plans and agendas; advise on the appointment of future trustees; onboard new trustees; provide regular updates to the Board on current activities, opportunities, and issues facing the regional operations.
Help develop and form the new Regional Council for Asia-Pacific. Work closely with organizational leadership and colleagues to ensure that the Council is aligned with, and appropriately supports, the OneCASE global governance design. Once established, work with Council members to identify regional priorities that advance CASE’s mission and align with global initiatives.
Manage other volunteer committees, task forces, and commissions as appropriate and requested.
Lead internal project teams as needed.
Education and Experience
Significant senior management expertise, with a minimum of seven years progressively responsible experience, gained ideally in a membership/training organization or not-for-profit/association environment.
Experience in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising or advancement services) and a clear capacity to understand the needs of other, allied professional areas within all types of educational institutions.
Significant experience working with, managing and stewarding high-level volunteers and members.
A good understanding of, and interest in, the Australian and Asian educational context.
Experience developing and implementing member or customer engagement strategies; confidence at building relationships at a leadership level within CASE member institutions and externally with influential stakeholders.
Experience managing and motivating staff as well as working with colleagues across an organization to develop plans, achieve goals, and deliver results.
Experience generating income, setting budgets, and managing finances; demonstrated strategic and tactical problem solving and direction setting abilities.
Working proficiency in additional languages would be very useful, but not essential.
Educated to degree level or equivalent; post graduate qualification (desirable).
Skills, Abilities and Attitudes
Passion for education and a deep commitment to CASE and its mission.
Confident interacting with a variety of constituents and building relationships with CASE members, colleague organizations, and other influential stakeholders.
Maturity and self-awareness that engenders the respect and trust of colleagues, volunteers, and members.
Self-starter with high energy and strong business acumen.
A willingness to travel worldwide in support of CASE members.
Strategic thinker able to analyze objective and subjective data to inform decisions and develop plans.
Global mindset; eager to work collaboratively with members and colleagues from different cultural backgrounds.
Supportive, inclusive, and empathetic team member and leader; dynamic, inspirational, and encouraging motivator and mentor.
Comfort working in a staff matrix structure and managing remotely, if needed; ability to manage change with a respectful and mindful approach.
Strong communicator who is approachable and a good listener.
Expressions of interest should be received by 29 March 2019. Preliminary conversations may take place at the CASE Asia-Pacific Advancement Conference, 8-11 April in Brisbane, Australia. Qualified applicants should CLICK HERE to apply. Applications MUST include a résumé/CV and cover letter with salary requirements and/or salary history. Applications without the required skills and experience or salary requirements may not be considered. NO PHONE CALLS PLEASE.
About Council for Advancement and Support of Education
The Council for Advancement and Support of Education (CASE) is a professional association serving educational institutions and the advancement professionals who work on their behalf in alumni relations, communications, development, marketing and allied areas. CASE helps its members build stronger relationships with their alumni and donors, raise funds for campus projects, produce recruitment materials, market their institutions to prospective students, diversify the profession, and foster public support of education. Key facts about CASE:
Founded in 1974 as the result of a merger between the American Alumni Council and the American College Public Relations Association
Maintains headquarters in Washington, D.C., with offices in London (CASE Europe, 1994), Singapore (CASE Asia-Pacific, 2007) and Mexico City (CASE Latina America, 2011)
Is one of the world's largest nonprofit educational associations in terms of institutional membership
Includes more than 3,670 colleges and universities, primary and secondary independent and international schools, and nonprofit organizations in more than 82 countries around the globe
Serves nearly 81,000 advancement professio...nals on the staffs of member institutions
Led by volunteers with more than 4,850 advancement professionals serving as board members, speakers, authors, conferences planners and more