About the Organization
Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE we envision a society that has the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at www.zerotothree.org.
The Senior Technology Officer (ST0) establishes the strategic vision and direction for the organization’s technology needs in collaboration with Chief Financial & Administrative Officer and the Management Team. The STO executes against the organization’s strategic technology plan, ensuring that ZTT takes advantage of emerging technology innovations, maintains reliable, secure, HIPPA-compliant technology systems, and spends its technology resource allocation wisely. In addition, the STO provides guidance and implementation oversight on individually funded projects’ unique technology needs in collaboration with project directors.
The STO provides day-to-day management of the Information Technology department.Working with a team of IT professionals and vendors, the STO develops systems and processes that make optimum use of current technological resources to meet business needs as well as plan for future technology initiatives. The STO is responsible for the integrity of all information technology systems,
This position reports to the Chief Financial and Administrative Officer.
Essential Duties and Responsibilities
- Works collaboratively across the organization to guide and recommend IT strategy and solutions for organizational, department and project initiatives that best support identified business objectives.
- Conducts technology research and selection by strategically choosing from the multiple technologies that can be implemented for a particular project or objective, with an eye towards efficiency and effectiveness.
- Performs technology cost analysis in determining the true value of a technology investment (capital expenses, operating expenses, etc.) and outlines the return on investment and the total cost of ownership.
- Runs complex projects from selection, acquisition, development and installation.
- Provides project management leadership, training and high-quality IT support on technology systems and implementations.
- Performs risk analysis to pinpoint risks associated with technology options.
- Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provisions for the organization.
- Leads a team of IT professionals to provide reliable and responsive customer service support to a workforce composed of both on-site and off-site staff.
- Develops and monitors the approved annual operating and capital budgets for information and technology systems.
- Manages all aspects of day-to-day IT operations.
- Manages technology-related vendors such as internet service providers, copy and print vendors, line of business application vendors and other service providers.
- Manages all aspects of IT related vendor selection/management such as the request for proposal, price negotiation, vendor selection, contract management, implementation management.
- Analyzes all factors to determine that the technology options under consideration are fully aligned with strategic, compliance (HIPPA and other privacy and security rules) and operational objectives.
- Oversees training and the development and maintenance of user guides, FAQs and help files.
- Maintains a leadership style that is fluid and open, empowers staff through active communication and delegation, and promotes teamwork.
- Fosters an environment of achievement and ensures staff accountability for excellence through clearly defined and measurable goals.
- Performs other duties as assigned for the purposes of ensuring the efficient and effective functioning of the organization.
Skills and Experience
- Ability to serve as the technology leader and provide high level strategic consultation.
- Excellent communication (verbal and written), interpersonal, business management, time management, and developmental skills.
- Skilled at resolving problems and conflicting situations.
- Strong leadership, collaboration and mentoring skills.
- 7 + Years of IT Infrastructure/Network Project Management experience.
- 7 + Years of hands on experience supporting and managing Windows based systems such as Active Directory, Exchange, SQL etc.
- 4 + Years of hands on experience supporting and managing virtual technologies such as VMWare, Microsoft Hyper-V Virtual Server, Xen servers.
- 7 + Years of experience with network technologies like firewalls, routers, switches, VoIP etc.
- 3+ Years of Association Management Systems, Salesforce, and Marketing systems support experience highly desirable.
- Must demonstrate the ability to understand and interpret the organization’s message. Ability to grasp early childhood issues a plus.
- Knowledge and experience in cross-functional project management methods and managing cross functional teams.
- Encourages and practices critical thinking
- Is self-reflective and empathic
- Recognizes the influence of workplace relationships on outcomes and results
- Maintains a respectful and accepting approach to others
- Awareness of the influence of the larger context on individual behavior
- Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization
Bachelor’s degree in Computer Science, Management Information Services or related field or 10 plus years of proven IT leadership experience.
While performing the responsibilities of the job, the employee is frequently required to use finger dexterity as well as sufficient hand dexterity to use a computer keyboard and can read a computer screen. Also, may need to remain seated for long periods of time and can perform repetitive motions and hold objects. Employee may be required to hold a writing instrument, communicate verbally, and hear well enough to detect nuances and receive detailed information. The employee may need to push or pull objects, bend, squat, reach, stand, or walk, kneel. Frequently must be able to lift at least 20 pounds, and occasionally up to 60 pounds.
The work conditions described here is representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and air-conditioned office, with a mixture of natural, incandescent and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home office. When travel is expected, the incumbent will be exposed to outside environmental conditions during those times.
ZERO TO THREE: National Center for Infants, Toddlers, and Families is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities