The Manager, Membership Services is responsible for overseeing all membership operations including membership recruitment and retention efforts. The position will be responsible for developing, coordinating and implementing initiatives that attract new members, retain current members, enhance member benefits, and foster member engagement.
Manage the execution of an integrated strategic membership recruitment and retention plan
Oversee all components of processing, administration and benefit fulfillment regarding HCAOA membership
Develop strategies to increase awareness of the benefits of HCAOA membership
Monitor HCAOA membership development metrics to analyze program effectiveness
Oversee association membership engagement and governance operations
Other duties as assigned
Bachelor’s degree from a four-year accredited college or university
Minimum of three years of association experience in membership operations, with an emphasis on membership recruitment and retention.
Excellent verbal and written communications skills with exceptional attention to details and proven ability to manage multiple priorities.
Proficiency with association membership database management software, Microsoft Office (Word, Excel, PowerPoint, Outlook), and Citrix Systems (GoToMeeting and GoToWebinar)
All applicants should send a cover letter, resume and salary requirements to firstname.lastname@example.org
No phone calls please
About Home Care Association of America
The Home Care Association of America (HCAOA) is the industry’s leading trade association representing nearly 3,000 home care companies providing home care services to seniors and people with disabilities.
HCAOA serves as the home care industry’s unified voice in Washington, D.C. and state governments across the country. The association protects industry interests, promotes the industry’s value, tackles barriers to growth and takes on industry-wide issues.
HCAOA was founded on the principle that quality home care has one model of care and that model is to employ, train, monitor and supervise caregivers, create a plan of care for the client and work toward a safe and secure environment for the person at home.