Customer Service and Support, Membership, Project Management/Program Development
Managing Director of Member Development Programs
The National Association of REALTORS® (NAR), the largest trade association in the nation, is seeking a dynamic and creative leader to oversee the continued success of several long-standing NAR programs in addition to creating and managing two new, high-profile programs that deliver member benefit.
The managing director will be responsible for building a team of 3 new employees to support the programs. He /she will also oversee a multi-million dollar budget and several member-based committees. The successful candidate will join our Member Development team at our headquarters located on Michigan Avenue in downtown Chicago.
If you have association experience and a solid work history that demonstrates leadership, creativity, and the ability to build successful member-focused programs, we’d love to hear from you!
MORE ABOUT THIS OPPORTUNITY This individual will have direct responsibility for NAR’s new Commitment to Excellence program and committee. He/she will collaborate with peers and vendors to create an interactive, relevant platform that tracks, stores, and promotes member competencies and involvement. This individual will also have direct responsibility for NAR’s new Financial Wellness/Retirement program. This program’s objective is to prepare REALTORS® for retirement through wealth-building, business planning, and encouraging investment in real estate.
MAJOR DUTIES AND RESPONSIBILITIES (NOT ALL-INCLUSIVE):
Work with members to further define program details including value propositions
Create strategies for program launch and member understanding/acceptance
Identify long-term and measurable program benchmarks of success
Work with vendors to create program branding, content, online tools and functionality
Identify relevant industry partners to support and add value to each program
Oversee preparation and implementation of program budgets; ensure that budgets and timelines are
Oversee planning and promotion of forums and educational programs
Provide committee leadership
7 - 10 years of experience with a professional or trade association (or similar organization) developing and implementing membership-related programs;
Strong time and project management skills
Superior leadership, budgetary, and interpersonal skills that include team management and mentorship.
High energy, positive attitude and team orientation in all interactions
Ability to work with and relate to different personalities at all business levels
Strong interpersonal skills to build productive member relationships; commitment to providing exceptional member service
Initiative, drive, and an entrepreneurial spirit
Outstanding written and verbal communication skills
Ability to work under time constraints and manage multiple tasks simultaneously
The ideal candidate will be creative, forward thinking and understand the nuances of a member-driven trade association. Understanding of what real estate professionals encounter daily and staffing volunteer committees is preferred. Being a positive contributor to the team and culture is mandatory.
At NAR, you’ll join an organization that values employees’ professional growth and fosters a culture built upon our core values: EXCELLENCE, RESPECT, TRUST, and CREATIVITY.
You’ll also enjoy a generous benefits package that includes everything you’d expect, plus mobile phone reimbursement, tuition reimbursement, and -- after only a year – Association contributions to a pension account, 401(k) plan, and a Flex Plan, which provides you with a menu of other benefits from which to choose.
NAR offers a collegial, supportive, quality-driven team with a competitive compensation package.
National Association of REALTORS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About National Association of REALTORS®
The National Association of REALTORS® is America's largest trade association, representing over 1.1 million members, including NAR's institutes, societies, and councils, involved in all aspects of the residential and commercial real estate industries.