Job Summary: The Member Engagement Specialist plays an integral role in attracting, retaining and engaging nonprofit members. The Member Engagement Specialist will work closely with the Executive Director to execute the organization's membership strategy and will be responsible for the metrics related to member satisfaction, recruitment and retention.
The Member Engagement Specialist will assist in the operations and logistics of all member engagement events, including the annual symposium, planning meetings, and other events/programs.
Essential Job Functions:
Assists with the planning and logistics of ICT's annual P&C live event, including but not limited to, recruitment and communications with speakers and presenters, pre-event marketing and event material development, venue details, and on-site coordination during the event.
Works with the executive director on the development, coordination and planning for other live member events in furtherance of ICT's strategic plan. This may include evaluation of potential events, locations, and seeking input from ICT membership and/or ICT board of directors.
Develops RFPs, as needed, to secure venues for ICT events and/or vendor services needed to ensure event success.
Work with ICT staff to review event planning and ensure excellent attendee experience at ICT events.
Assists executive director with development and dissemination of pre-event communications to speakers, event sponsors, and others associated with events.
Research and develop outreach strategies for marketing and planning.
Manage event satisfaction and other member surveys
Member Recruitment and Retention
As directed, work closely with executive director to coordinate membership data, including analysis of member participation in online and live events.
Work with executive director to develop recruitment and retention strategies and methodologies
Utilize membership database to recommend strategies for membership outreach and communications
Assist members with day-to-day needs, educating members on available benefits/services
May assist as needed with recruitment planning
Graphics Design & Marketing
As directed, work closely with other ICT managers to follow marketing plan and create related marketing pieces
Utilize graphics design skills to create brochures, ads, whiteboards, membership material, etc.
Other duties as assigned.
Bachelor's Degree, or equivalent experience (marketing or communications preferred)
2+ years experience in a membership engagement position, preferred
Exceptional organizational and systems building skills and attention to detail
Experience with data management
Experience with Microsoft Office Suite, required
Strong interpersonal skills and commitment to a high level of customer service
Event operations and logistics experience
Willing to execute day-to-day tasks and work independently
Good entrepreneurial work ethic and a desire to get the job done.?
Ability to prioritize and follow through effectively
This position is salaried, commensurate with experience.
About Insurance Council of Texas
Insurance Council of Texas (ICT) is a non-profit, state trade association that serves property and casualty insurance carriers and their customers by educating members and consumers on Texas insurance issues. As the collective voice of the Texas insurance industry, we help our members stay current in an ever-changing marketplace and act as a critical conduit to ensure our membership’s position is heard on all insurance issues. We represent our members’ interests at the Texas Department of Insurance and other regulatory agencies. We also track the Texas legislative process and report back to our members on all legislative initiatives and changes in insurance law.
By partnering with ICT, our members gain a powerful ally in the insurance industry focused on their needs in Texas. We are committed to providing unparalleled information, education, programs, tools and resources, networking opportunities and media representation that enable our members to remain competitive and informed on the industry we serve.