The Membership Administrator is responsible for assisting and performing all administrative tasks related to the membership department. He/she will maintain the membership database to ensure data integrity and timely availability of accurate member records and information and perform daily data entry tasks of the Membership Department. These tasks include but are not limited to running reports, processing dues billing and renewal transactions, updating member and other records, and serving as a primary contact for members, nonmembers, staff and others. The position also requires exceptional customer service related skills.
Essential Duties and Responsibilities
Perform all administrative duties related to membership services.
Update member records to reflect contact information changes (email addresses, mailing addresses, phone numbers, etc.)
Reach out to members with outdated mailing addresses and email addresses to secure current information.
Respond to membership questions from general public and members by email and phone in a timely manner
Prepare and send member renewal invoices
Process member renewal dues payments
Transfer or cancel memberships when necessary
Run month-end procedures, including membership suspend and drop process
Query database for rosters for staff as needed
Manage lists sales process
Call past due members as part of retention efforts
Manage “Need an Attorney” directory renewals and recruitment tactics
Update standard operating procedures as necessary
Staff onsite events to assist with registration and promote membership and assist with registration procedures, including setup, tear down, lifting materials, and organizing and packing items for shipment
Execute data cleanup and maintenance projects.
Research membership dues accounting issues found on the A/R aging report.
Provide administrative assistance to the Membership Committee on an as needed basis
Draft and handle correspondence.
Organize and maintain files
The qualifications and skills required for this position are as follows:
Bachelor’s degree or equivalent experience
At least one (1) year of experience in an association or related work experience
Ability to multi-task
Proficient in Microsoft Office suite and Adobe Acrobat
Excellent oral and written communications skills including the ability to communicate with clear, concise, and accurate correspondence
Strong organizational skills
Familiarity with member databases (Abila NetForum a plus)
Efficient and accurate data entry skills
Self-motivation, self-starting ability, and flexibility
Good interpersonal skills, a team player and the ability to work independently
The mission of the Federal Bar Association is to strengthen the federal legal system and administration of justice by serving the interests and the needs of the federal practitioner, both public and private, the federal judiciary and the public they serve.