Primary liaison and support of the Education Department customer service inquiries and administrative needs, coordination of Conflicts of Interest process, Evaluation processes, Neurosurgery Watch, Case of the Month and SANS Licensing. Provides administrative and ACCME requirement support to the Education Department for both live and online activities.
The essential duties and responsibilities of this position include, but are not limited to the following:
Provides primary customer support on behalf of the Education Department including inquiries regarding SANS, webinars, abstract process, CME certificate requests, follow-up for past due information and other reasons as needed. Customer support includes answering and placing phone calls as well as regular oversight of inquiries and responses to firstname.lastname@example.org.
Liaison to ABNS, which includes creating and sending monthly reports.
Coordinates Neurosurgery Watch, Case of the Month, SANS licensing and conflicts of interest including committee correspondence, content collection, web updating, quality control and report generation.
Coordinates evaluation process for both live and online activities including setting up the evaluation, ensuring access for attendees, evaluation follow up and report generation. Prepares reporting needs and associated analyses for both standard and special reports while selecting appropriate data from various sources.
Provides administrative support to the Education Department including word processing, proofreading, data entry, maintaining all files, mail merges, creating spreadsheets and removal of duplicate records, including the scientific abstract process, quality control, and testing of the Learning Management System (LMS), Faculty Services Center and elsewhere as needed.
Provides administrative support for all ACCME requirements including handouts and presentation review, disclosure reporting and moderator checklists.
Provides administrative support for all ACCME self-study reports, activity files and accreditation survey and maintains CME related policies, procedures, processes, and program development documentation.
In the absence of the receptionist and/or back-up, answers, screens, and transfers incoming phone calls as needed.
Education, Knowledge, Skills and Abilities
Minimum of two years’ experience, preferably in a medical/physician association.
Bachelor’s degree required.
Strong computer and typing skills required, including expertise with Microsoft suite of software: Outlook, Word, and Excel.
Experience utilizing association management system.
Ability to effectively interact and collaborate with volunteer leaders.
Ability to coordinate multiple projects and meet deadlines.
Work with minimal supervision and exercise independent judgment and tact.
Excellent writing, grammatical, and proofreading skills required.
Strong interpersonal and oral communication skills required.
The Congress of Neurological Surgeons exists to enhance health and improve lives worldwide through the advancement of education and scientific exchange. With its volunteers and staff of professionals, the CNS serves over 9,100 domestic and international members. The CNS offers a generous holiday/time off policy as well as health, vision and dental coverage, ST/LT/Life, EAP, and 401(k) benefits.