Professional Association is seeking a highly organized, customer-driven candidate with a minimum of 3 years of administrative and/or member services experience. As the primary point-of-contact for AIPLA membership, the Member Services Assistant fulfills a critical role within the Association. Typical daily responsibilities include, but are not limited to, responding to member inquiries; processing of information and payments through Abilia’s NetForum, our membership database; and maintaining accurate member data.
Member Services: Serve as the primary contact for membership inquiries and respond in a timely, organized and efficient manner. Maintain integrity of AIPLA membership database; regularly update contact information for individuals and employers/organizations. Facilitate group billing preparation and coordinate Corporate Subscriptions as part of the annual renewal process. Assist Membership Development Manager and IT Manager with renewal queries and the distribution of member renewal notices and invoices. Assist in monitoring and responding to inquiries through AIPLA’s LinkedIn group, and work with the Member Development Manager and Marketing & Communications Manager to monitor AIPLA in social media.
Meetings Support: Assist with set-up and on-site registration as required at three, conferences. Staff the AIPLA Membership Booth if needed. Represent AIPLA staff at the New Member/First Time Attendee Reception at AIPLA stated meetings, if needed.
QUALIFICATIONS: Minimum 3 years’ experience working in administrative support. Proficiency in Microsoft Office programs required. Database familiarity a plus. BA preferred and background in membership or professional/trade association desirable.
SKILLS: Excellent customer services skills. Ability to manage multiple projects efficiently and swiftly. Aptitude for communicating effectively verbally and in writing to a diverse range of audiences and in various settings. Strong attention to detail and organizational skills. Word processing skills mandatory. Must be resourceful, have experience that demonstrates initiative and problem-solving abilities, great work ethic and positive attitude. Some travel within the US required.
Additional Salary Information: We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. For more information, please visit our website at www.aipla.org.
Interested candidates should send salary requirements with a cover letter including a description of your most significant accomplishment to date and resume to email@example.com or fax to 703-415-0786 to the attention of Human Resources.
About American Intellectual Property Law Association
Founded in 1897, the American Intellectual Property Law Association (AIPLA) is a national bar association constituted primarily of lawyers in private and corporate practice, in government service, and in the academic community, with approximately 14,000 members. AIPLA represents a wide and diverse spectrum of individuals, companies and institutions involved directly or indirectly in the practice ...of patent, trademark, copyright, and unfair competition law, as well as other fields of law affecting intellectual property. Our members represent both owners and users of intellectual property.