Experience Kissimmee offers competitive benefits and a rewarding work experience. We are a diverse group of high performing individuals working to make a positive impact on our community. We are currently seeking a Director of Industry Partner Relations to recruit, service and retain industry partner organizations to ensure their maximum engagement in Experience Kissimmee’s program. This position reports to the Chief Operating Officer and has one direct report.
Below are the major areas of responsibility:
Direct the creation and development of the Experience Kissimmee’s partnership program, as well as partner-focused programs, projects and special events with the goal of increasing Partner engagement.
Provide quality customer service for the current and prospective Industry Partners, which includes marketing consulting for tourism product, as well as assisting with Partnernet training.
Conduct regular and effective communication with Industry Partners. Ensure Industry Partners are aware of Experience Kissimmee’s efforts and promotional opportunities.
Recommend Industry Partner events, forums, Town Hall meetings, and partner appreciation activities that help maintain relationships by keeping the industry engaged and involved.
Manage the contract of the Kissimmee/Osceola Chamber of Commerce Destination Training Initiative.
Solicit Industry Partner sponsorships, in-kind and involvement in various programs.
Engage the community by building and maintaining relationships with key local and state tourism organizations; public speaking; attendance at community meetings.
Manage all partnership data, tracking and reporting including processing of new partner applications, updating and maintaining membership records, recruiting and retention tracking report and all other aspects of the database. This includes providing monthly reports on department’s activities to the COO.
Conduct Orientations for partners to insure the understanding of the benefits offered through the Experience Kissimmee partnership. This also includes assisting partners with their organizational profiles within the partner database in an effort to assist with promoting the partner’s business to those planning to visit Kissimmee.
Serve as a member of Experience Kissimmee’s management team; participate in developing and implementing the organization’s strategic plan.
Plan, manage and track annual budget for all programs and services provided to Industry Partners.
Required Education & Experience
Minimum Bachelor’s degree in tourism, marketing, business or related field plus six to eight years of related experience. Trade association and/or membership marketing experience is preferred.
Five years of management or supervisory experience is required.
Prior experience and proven results with membership/partnership acquisition and retention programs.
Experience with management of a customer database is required. This includes all aspects of a database.
Proficiency in MS Office Suite is required.
Ability to establish and maintain effective working relationships with departmental staff, supervisors and the general public.
Strong leadership and customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents is required.
Must be a self-motivated, team player with high energy and a great attitude.
The ability to manage multiple tasks, achieve deadlines under pressure, and work independently without direct supervision or as a member of a team that solicits input for all levels of the organization.
Additional Salary Information:
Experience Kissimmee offers a competitive compensation package with an annual performance review process, opportunities for professional development and membership to professional organizations.
Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance and 100% of short and long term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.
Experience Kissimmee is the tourism authority for the Kissimmee destination and Osceola County. The popular destination known as the Gateway to Fun welcomes more than 8.2 million visitors overnight from all over the world, offering convenient access to Orlando’s theme parks and a host of natural adventures such as airboat rides and zip line safaris. Kissimmee is also the vacation home rental capi...tal of the world, boasting a wide variety of home-away-from-home units among its more than 50,000 total lodging options that also include luxury resorts, comfortable hotels and more.