Chapter Relations, Customer Service and Support, Membership
2 Year Degree
The PHCC—National Association is the oldest trade association in the construction industry—and the premiere organization for the p-h-c professional.
Since 1883, PHCC has been the leader in promotion, advancement, education and training.
Today, PHCC has more than 3,500 contractor members from open and union shops, who work in the residential, commercial, new construction, industrial and service and repair industry segments
Chapter and Industry Relations Specialist
The Chapter and Industry Relations Specialist is responsible for executing strategies in support of PHCC’s affiliated chapter services and business development initiatives. Establishes relationships with PHCC’s affiliated state and local associations, corporate partners, major sponsors, associate members and service providers. The position reports to the senior vice president of member services and customer care.
Ø Serve as the primary point of contact for PHCC state and local chapter leaders
Ø Facilitate communication and relationship-development between the PHCC and affiliated chapters
Ø Identify resources/assistance needed by chapters and provide support, guidance and oversight
Ø Serve as staff liaison to chapter-related volunteer teams and committees
Ø Promote PHCC initiatives to chapters and assist with implementation
Ø Implement plans to cultivate new PHCC chapters
Ø Maintains Chapter Resource Center
Ø Assist at annual leadership conference
Ø Serve as the primary point of contact for PHCC Associate members, develop an outreach program to facilitate engagement and use of benefits to grow the relationship with PHCC
Ø Serve as the “concierge” for PHCC’s Corporate Partners and major sponsor
Ø Create and manage timetable for deliverables with sponsors and PHCC staff
Ø Coordinate sponsorship invoicing and collection
Ø Work with PHCC and Foundation staff to collect, analyze data and prepare for partner/sponsor fulfillment reports
Ø Assist in preparation of partner and sponsor proposals
Ø Assist with exhibit sales
Ø Responsible for tracking sponsorships in AMS
Ø Associate’s degree and equivalent of three-years related experience in association membership/chapter relations, business development and fundraising. Knowledge of the construction industry is a plus.
Ø Excellent verbal and written communications skills with exceptional attention to detail and proven ability to manage multiple priorities
Ø Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Citrix Systems (GoToMeeting and GoToWebinar), RealMagnet
Ø Practical experience with association membership management software, netForum a plus
Ø Ability to travel several times a year
Additional Salary Information: PLEASE INCLUDE SALARY EXPECTATIONS
About PHCC Plumbing-Heating-Cooling Contractors, NA
PHCC—National Association, formed in 1883, provides legislative advocacy, education and training to more than 2,800 plumbing and HVACR businesses that employ approximately 70,000 technicians. Members of PHCC have access to a wide variety of services designed to increase their professionalism, grow their business and improve profitability. Visit www.phccweb.org for more information.