Administrative, Clerical, Support, Customer Service and Support, Meetings/Expositions/Events
Description of Function:
Under the supervision of the Senior Director of Education & Meetings, the Education & Meetings Assistant will provide administrative support for the event activities of the association, and backup administrative support for the membership department.
Maintain meeting registration database
Verify accuracy and completeness of all conference registrations and payments
Process registrations and send confirmation emails
Manage and staff registration desk at annual conference
Audit registration list with hotel rooming list—make sure all attendees, speakers and staff are in the hotel
Contact attendees who are not on hotel list and verify that they have accommodations before they get to the hotel
Design attendee roster for each meeting and verify all attendees, speakers, and staff are correctly listed on the roster
Print and assemble badges for each meeting for all speakers, attendees, and staff
Prepare conference materials for shipping
Assist Manager of Education & Meetings with confirming speakers for meetings
Help coordinate AV requests
Assist Manager of Education & Meetings by tracking down delinquent speaker forms, AV requests and handouts
Collect presentations and handouts
Assist Manager of Education & Meetings with the population of the conference app(s)
Design and reproduce CME/Evaluation forms for conferences and meetings
Assemble materials for regional meetings and council meetings: evaluations, badges, etc.
Assemble and pack supplies for events: signs, badges, administrative box, and other materials
Meetings & Education Assistant position will be required to travel to various national, regional, and local meetings to assist with on-site registrations and logistics, as needed.
Customer service skills required – phone etiquette and email etiquette is a must in all interactions with AMGA members and event participants.
Be able to troubleshoot and resolve AV challenges
Be proficient in webinar support – setting up, administering, executing webinars using current WebEx platform
Serve as backup to the front desk during lunch hours
Assume front desk responsibilities when front desk receptionist is on vacation or sick leave
Assist, as available, with major office projects, mass mailings, etc.
Microsoft Office proficient: Excel, Word, Powerpoint
Strong customer service skills
Ability to communicate effectively through email and formal written correspondence.
Must possess a pleasant phone manner and be comfortable with face-to-face communications with members, vendors and staff.
At AMGA, we’re leading the transformation of healthcare in America because we believe in the power of healthier communities. By working alongside top professionals in our field and acting as their voice in the public sphere, we’re paving the way for medical groups and integrated systems of care to deliver the next level of high-performance health.
Together, we’re more than just an association, ...we’re a community of leaders. AMGA, our members and our corporate partners form a team dedicated to dramatically improving population health and care for patients at lower costs.
More than 175,000 physicians practice in our member organizations, delivering care to one in three Americans. Representing many of the nation’s most prestigious integrated systems of care, we have the insight and expertise to truly advance the way patients experience healthcare.